Arizona Guard Card Training Online & In-Person Security Certification
Security Guard Training in Gilbert, AZ
During a busy Friday evening at a downtown office building near the busiest highway in Gilbert, AZ, a newly-hired and undertrained security guard, feeling overwhelmed by the influx of guests for a corporate event, misjudged a situation that escalated quickly. When a group of unauthorized individuals attempted to gain access to the premises, he panicked and decided to confront them without first notifying law enforcement or calling for backup. His poor decision not only allowed the trespassers to wreak havoc, leading to property damage and theft, but also resulted in numerous injuries among attendees caught in the chaos. As a consequence, the building owner faced a barrage of lawsuits from both the injured parties and businesses claiming losses. In the end, the oversight in training proved catastrophic, costing the owner a significant amount of money and damaging their reputation in the community.
Whether you're a business owner who owns a facility that needs guarding or you're a security professional yourself, scenarios like the one above probably make you cringe. They highlight the importance of proper security guard training in Gilbert, AZ and why having a security guard card is non-negotiable. At Arrow Security, we specialize in training tomorrow's best security guards for both unarmed and armed needs. If you're looking for work as a security guard, or you rely on security to protect your property or assets, it's time to consider a security guard certification.
- Security Guard Training in Gilbert, AZ
- Security Guard Certifications 101
- Why Get a Security Guard Certification?
- The Most Popular Types of Security Guard Training
- Arrow Security's Armed Security Guard Course Breakdown
- Armed vs. Unarmed Security Guard Training in Gilbert, AZ: Which is Right for You?
- Scenarios Where Armed Security Guard Services Are Needed
- Scenarios Where Unarmed Security Guard Services Are Needed
- Arrow Security's Armed Security Guard Course Breakdown
- Want to Start a Career and Protect the Public? It's Time to Get Your Security Guard Card in Gilbert, AZ
Let the professionals at Arrow Security, Inc. show you how cost effective on-site security can be.
Call 602-863-1022 for more information.
Security Guard Certifications 101
Security guard training helps secure your ability to carry out essential security responsibilities. This certification is often a prerequisite for those entering the security field. Each state has its own licensing requirements, which usually include the completion of state-approved training programs that cover critical areas such as emergency response, de-escalation techniques, and legal obligations. Many states require background checks, health screenings, and drug tests to ensure the safety and integrity of their security personnel.
Why Get a Security Guard Certification?
Individuals who undergo security guard training courses - like those offered at Arrow Security - benefit from:
Trained security professionals who have their guard cards are better at de-escalating intense situations before they get violent.
Security guard certification programs teach guards how to spot suspicious activity, communicate with offenders more effectively, and correctly document incidents.
Most states, including Arizona, require prospective security guards to be properly trained and vetted.
When you earn a security guard card, you're demonstrating that you take your profession seriously. It also signifies that you've completed basic training, a background check, and other steps needed to get licensed as a security guard in Arizona. According to the American Firearm Academy, security professionals who undergo training courses are more attractive candidates for employers and clients.
The Most Popular Types of Security Guard Training
At Arrow Security, we're often approached by men and women who want to be security guards but don't know whether they want to be an unarmed guard or someone who carries a weapon with them. The decision may come down to your training and what sort of requirements you have to meet. Let's take a closer look at security guard training courses for both armed and unarmed needs.
Unarmed Security Guard Course in Gilbert, AZ
Unarmed security training is the initial step to getting your Arizona Unarmed Guard Card. This comprehensive 8-hour course covers essential security guard protocols, providing you with the foundational knowledge to launch a career in security. Upon finishing the course, you'll be prepared to apply for or renew your unarmed security guard license.
This 8-hour course is offered in person and even online from Arrow Security. With Arrow's online course, you can start and stop training at will. Have a family matter that needs attending to? Need to take the dog outside? By signing up for our online course, you'll have the freedom to do so. Our unarmed security guard training course covers important topics like:
- Laws & Legal Statutes in Arizona
- Basic Knowledge of Security Guard Principles
- Limitations & Responsibilities of Security Guards
- Guard Card Laws
- Reporting
- Safety
- Patrol Techniques
- More
In order to complete an unarmed security guard training course in Arizona, you must:
Pay a $72 fee to the Department of Public Safety (D.P.S.) to complete the background check and issue the guard card. You will also need to submit Fingerprints and two (2) Passport Photos to D.P.S. At Arrow Security, we offer fingerprinting and photo services so that you can complete this step with ease.
Once you complete your unarmed security guard training, you'll be a better candidate for employment in areas like:
- Public Places Like The Largest State Park Near Gilbert, AZ
- Office Buildings
- Residential Communities
- Retail Stores
- Places of Worship
- More
Armed Security Guard Course in Gilbert, AZ
In Arizona, training for armed security guards begins with a comprehensive initial course lasting 16 hours. This foundational program covers essential aspects of firearm handling, including:
- Safety Protocols
- Situational Awareness
- Basic Marksmanship
- Mental Conditioning & Tactics
- Use of Force
- Revised Statutes in Arizona
- Live Range Time
- Written Tests
- Paperwork & Prints
As highlighted above, prospective guards will engage in rigorous training that includes a live-fire range qualification to ensure proficiency and confidence in their shooting skills. They must also complete a written exam to demonstrate their understanding of the material covered. Once you complete your armed security guard training, you'll be a better candidate for employment, especially in locations that may see increased risks of theft, violence, or other security threats.
Some of the most common locations that use armed security guards include:
- Schools and Universities
- Government Buildings
- High-Value Retail Businesses
- Financial Institutions
- Hospitals and Healthcare Facilities
- Gated Communities
- More
Arrow Security Pro Tip
After initial training, armed security personnel are required to fulfill annual continuing education obligations to maintain their certifications and stay updated on best practices and legal changes in security and firearm regulations. We offer an 8-hour refresher course that satisfies 2-year renewal requirements, making recertification easy.
Arrow Security's Armed Security Guard Course Breakdown
In order to pass an armed security guard course from Arrow Security, you'll need to meet several requirements specific to our company and the State of Arizona. Those include:
Course Requirements
- Written Test: A minimum score of 70% is required to pass.
- Shooting Proficiency: Students must fire a 50-round qualification and achieve a score of at least 70%.
- Ammunition: A minimum of 200 rounds will be used during the course (range fees: $25.00).
You don't have to be a veteran of the largest police department near Gilbert, AZ, to take this course. However, instructors assume participants already have some proficiency with firearms. While we will offer some fundamental guidance, it is expected that students come in with prior experience in handling and shooting a firearm.
Start by completing the first part of the course online. You can watch the lessons anytime you want, so feel free to begin, pause, and come back whenever it's best for you. Make sure you finish this online part before you join us for the in-person range day. Remember, you need to finish the online section before you can sign up for the range day
The second day takes place in person at the range, usually at Ben Avery Shooting Range in Phoenix. Since range time is limited, it's important to finish the online portion to secure your registration. Keep in mind that there can be 25-50% cancellations and rescheduling, offering chances to participate in earlier range days. Feel free to call for more information.
Remember
Students must bring a standard duty-type revolver or semi-automatic pistol, holster, and at least two magazines or speed loaders. Rentals may be available. Ammunition is not included.
Armed vs. Unarmed Security Guard Training in Gilbert, AZ: Which is Right for You?
If you're considering a career in the security field, one of the key decisions you'll need to make is whether to pursue a position as an unarmed or armed security guard. Both roles are sought after, present good job prospects, and allow you to play an important role in safeguarding individuals and property. However, they entail distinct responsibilities, requirements, and levels of risk.
Understanding the Key Differences
The main distinction between armed and unarmed security guards lies in the level of force they are permitted and trained to use. Armed guards are equipped with firearms and usually receive training to manage high-risk scenarios where there is a greater likelihood of violence or criminal behavior. An armed security guard presence can deter serious threats like:
- Armed Robbery
- Workplace Violence
- Trespassing
- Burglary
- Sexual Assault
- More
In order to earn an armed security guard card in Arizona, applicants usually face a rigorous selection process that includes comprehensive background investigations. These checks delve into their personal history, examining criminal records, financial stability, and previous employment to ensure they possess the integrity and reliability required for the job. As covered in the security guard training section above, armed guards also undergo extensive firearms training that not only includes basic weapon handling but also advanced techniques for tactical response and situational awareness.
You don't have to be a graduate from the largest university near Gilbert, AZ, to know that unarmed security guards don't carry firearms. Instead, they rely on:
- De-Escalation Techniques
- Prevention and Monitoring Techniques
- Purposeful Verbal Communication
- Quick Coordination with Authorities
- Non-Lethal Tools Like Handcuffs, Batons, Pepper Spray, Etc.
If you're interested in dealing with safety concerns but don't want the overall risk level associated with being armed, taking an unarmed security guard course is probably your best bet.
Scenarios Where Armed Security Guard Services Are Needed
Armed security guards are particularly beneficial in environments or circumstances that involve a greater likelihood of significant risks, such as theft, violence, or potential assaults. Establishments that deal with substantial sums of cash or valuable items—like banks, jewelry shops, and armored transport services—typically need armed guards to prevent criminal activity and provide immediate response when needed. Just their visible presence can often deter potential criminals from selecting these locations as targets.
Public Events
When you go to a large public place like the largest sports stadium near Gilbert, AZ, chances are you'll see armed guards. Armed security at public events like concerts and festivals is beneficial, especially in large crowds where disturbances can occur. They are trained to respond quickly to any violent incidents, maintaining order until law enforcement arrives. Their presence provides reassurance to attendees and helps organizers meet security requirements.
Companies in Sensitive Industries
Industries that hold national or strategic significance, like energy facilities, water treatment plants, and government buildings, frequently utilize armed security to mitigate the risks of sabotage or terrorist activities. In these settings, the ability to swiftly respond to any potential threats is essential for ensuring public safety and maintaining uninterrupted operations.
Corporate Needs
Corporate campuses and high-profile individuals may need armed protection during labor disputes or times of increased personal risk. Armed guards offer both physical security and psychological reassurance, providing peace of mind to staff and leadership.
Scenarios Where Unarmed Security Guard Services Are Needed
Unarmed security guards are vital for maintaining safety without firearms. Once you obtain your unarmed security guard certification in Gilbert, AZ, you'll use observation and communication skills and will be trained to identify suspicious behavior, maintain composure during tense moments, and diffuse conflicts before they escalate. An unarmed guard's presence alone can discourage minor infractions such as trespassing or shoplifting, and they are capable of promptly notifying law enforcement if further assistance is needed. These security services are key for maintaining a welcoming atmosphere.
Shopping Malls
Unarmed security guards are well-suited for environments where customer service is important alongside safety. In retail spaces like stores and malls, they help deter theft while assisting customers with questions. Their reassuring presence enhances the overall shopping experience.
School Campuses
Schools and universities benefit from unarmed security personnel who monitor entrances and hallways for suspicious behavior while preserving the educational environment. Trained in communication and de-escalation, they effectively manage minor issues and contact law enforcement when necessary.
Religious and Healthcare Facilities
Unarmed guards are often employed in healthcare facilities, event venues, and places of worship. In these environments, it's important for them to demonstrate sensitivity and professionalism. They serve not only as a security presence but also as a supportive resource for both guests and staff.
Summary
While both armed and unarmed certifications prepare workers for roles in the security industry, there are substantial differences between the two. Here's a quick breakdown:
Training
Unarmed certification emphasizes skills in communication and observation, whereas armed certification covers firearm training and qualification, along with the legal aspects related to the use of force.
Security Environments
Unarmed guards typically operate in lower-risk environments, such as retail and residential areas, while armed guards are assigned to high-security or higher-risk locations.
Compensation
Every security job you interview for will be different and has the potential for different pay. Generally speaking, armed security personnel receive higher salaries due to the greater risks and skills needed for the job.
Liability and Responsibilities
Armed guards are under increased scrutiny because of the risks associated with firearm use, necessitating a greater level of responsibility and professionalism.
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Want to Start a Career and Protect the Public? It's Time to Get Your Security Guard Card in Gilbert, AZ
Arrow Security, Inc. is Arizona's leading security guard service. Our training program is led by a seasoned former police officer and S.W.A.T. team member, who is D.P.S. certified in all areas of security guard and patrol instruction, instilling a strong emphasis on integrity across the industry.
With a management team boasting over 150 years of combined experience in security and management, we are committed to delivering exceptional service to our clients, setting us apart from the competition. We offer licensed security guards, comprehensive security guard training, and a full retail store of security guard products to meet your needs.
Whether you own a business, manage a facility, or want to begin a new chapter in your life with a new career, we can help. From unarmed guards for religious locations to armed guards for high-risk environments, our security guard training classes set up professionals for rewarding long-term success. Contact us today to learn more about our online and in-person classes.
Contact Us Now!
Latest News Near Me Gilbert, AZ
Gilbert residents seek Attorney General probe into water bill hikes
Anne Rymanhttps://www.abc15.com/news/local-news/investigations/gilbert-residents-seek-attorney-general-probe-into-water-bill-hikes
Posted and last updated GILBERT, AZ — Some Gilbert residents are asking the Arizona Attorney General’s Office to formally investigate sharp increases in their water bills after complaints of sticker shock from bills that have tripled or even quadrupled in just a few years.“This whole thing has been very, very questionable,” said Amy Bejarano, a Gilbert resident who received a water bill this year that was a dramatic increase over previous bills.In her complaint, she alleges systemic utilit...
Posted
and last updated
GILBERT, AZ — Some Gilbert residents are asking the Arizona Attorney General’s Office to formally investigate sharp increases in their water bills after complaints of sticker shock from bills that have tripled or even quadrupled in just a few years.
“This whole thing has been very, very questionable,” said Amy Bejarano, a Gilbert resident who received a water bill this year that was a dramatic increase over previous bills.
In her complaint, she alleges systemic utility rate increases, failures in the town’s water-metering system and a lack of consumer transparency.
“We note a severe lack of accountability,” she wrote in her complaint.
According to a letter she received back this week and shared with ABC15, the AG’s Office said its Environmental Protection Unit will determine what actions, if any, can be taken.
The AG’s office confirmed to ABC15 they have received complaints but declined further comment for now.
In a statement, the Town of Gilbert said it takes its responsibility to provide safe and reliable water service seriously while maintaining transparency and complying with state law. Town officials said they prepared a financial analysis to support the rate adjustments and held public hearings and open houses to communicate with residents.
"These steps were taken in accordance with state law to ensure that the rate adjustments are just, reasonable, and necessary to maintain the Town’s water infrastructure and service quality for all residents and businesses,” the statement said.
They are also planning a series of listening sessions on water bills, the first scheduled from 4 p.m. to 6 p.m. on Monday, November 10, at Gilbert Town Hall.
This latest development comes as Gilbert residents , demanding answers to rising water bills.
“People are hurting,” Gilbert resident Bill Spence said at Tuesday’s meeting.
After the meeting, Gilbert Councilman Chuck Bongiovanni said he and two other councilmembers have requested a study session after an audit of water meters is finished. That audit is expected to start as early as next week. It’s unclear how long the audit will take.
Bongiovanni told ABC15 he wants the study session to re-evaluate water rates and all alternative options in funding infrastructure needs for water and sewer.
Jessica Marlow, the town’s public works director, said at a meeting earlier this month that increases in water rates are vital to ensuring the town’s future water supply, including upgrades to the North Water Treatment Plant and nine new wells.
Town leaders have said : phased-in increases over the past two years, new water meters and a new billing system that went into effect June 30. The new billing system didn’t automatically enroll residents into automatic billing. Marlow said that led to unpaid balances carrying over.
A water rate increase of 50% in April 2024 was followed by another 25% increase in April of this year. This was coupled with a $30 monthly increase in sewer rates the same month this year.
Another 25% increase in water rates is planned for April 2026.
Email ABC15 Investigator Anne Ryman at anne.ryman@abc15.com, call her at 602-685-6345, or connect on X, formerly known as Twitter.
Former Gilbert mayor says town’s water rates could have been lower
Austin Walkerhttps://www.azfamily.com/2025/10/09/former-gilbert-mayor-says-towns-water-rates-could-have-been-lower/
GILBERT, AZ (AZFamily) — Former Gilbert Mayor Brigette Peterson is expressing regret, saying she should have never voted for the current water rate increase, after hundreds have reached out, claiming their bills are skyrocketing.As many struggle to pay the bill, we’re learning this rate increase didn’t have to be so steep.The Gilbert North Water Treatment Facility upgrade is set to cost over $700 million, and the water rate increase is partially covering the cost of the project.On Wednesday, the ...
GILBERT, AZ (AZFamily) — Former Gilbert Mayor Brigette Peterson is expressing regret, saying she should have never voted for the current water rate increase, after hundreds have reached out, claiming their bills are skyrocketing.
As many struggle to pay the bill, we’re learning this rate increase didn’t have to be so steep.
The Gilbert North Water Treatment Facility upgrade is set to cost over $700 million, and the water rate increase is partially covering the cost of the project.
On Wednesday, the former mayor explained that the project had been delayed, and as a result, the price continued to rise.
The North Water Treatment Plant marked its halfway point on Tuesday. It’s an ambitious project, valued at more than $737 million.
Arizona’s Family reporter Austin Walker sat down with Peterson, who revealed she had a hand in approving the rate increase.
“This project has been discussed since, I think, 2018, 2019,” Peterson said. “If I knew the things that I know today, it would have been a completely different story for me.”
When asked whether she regretted that vote, Peterson replied, “Yes.”
She stated that the project experienced delays and setbacks.
“We were definitely discussing in 2020. When I came in as mayor, it had doubled in cost, and that was coming out of the pandemic,” Peterson said.
Supply chain problems drove up the project’s cost, reflected in each fiscal year’s budget, which increased from $239 million to $422 million, $457 million, $545 million, and now $737 million.
“We had put a transportation bond on the ballot,” said Peterson, who explained that the bond was meant to free up other money to pay for the water treatment plant, or so they thought.
“Well, that barely passed, and then it was challenged in court, and so it delayed that.”
A councilman within the town of Gilbert filed the court case.
At the time, Town Councilman Jim Torgeson sued the Town of Gilbert for allegedly violating his freedom of speech over campaign sign restrictions, which led to a halt in the water facility project.
“If this would have happened years ago, the rate, when it was cheaper, the rate increases could potentially not have been this drastic,” Walker asked Peterson.
”Potentially correct, yes,” Peterson said.
For weeks, residents have shared stories of struggling to pay their bills. Even Peterson, who moved out west but is trying to sell her vacant Gilbert home, said she’s confused by the current billing.
“And my bill, with no one living in my house in Gilbert right now, has only gone down $5,” she said.
Now, from the outside looking in, Peterson said there’s a lot she would change.
“I want somebody to take accountability,” Peterson said. If I knew the things that I know today, it would have been a completely different story for me.”
And she hopes current town officials will also reflect.
Arizona’s Family obtained a statement from the Town of Gilbert, which explained that the project is also being funded through fees paid by developers.
“The full reconstruction of Gilbert’s North Water Treatment Plant represents one of the largest public works infrastructure projects in Arizona. Given the magnitude and critical importance to serving the Gilbert community, it was always envisioned as a multi-year initiative. This approach became more important as the project, and the country, experienced unprecedented and wide-ranging cost escalation post-COVID. In response, this purposeful pause did not impact the overall construction timeline and ultimately resulted in $30 million in savings through value engineering. The project continues to be on schedule.
This project is funded through a combination of water rates, paid by residents and businesses, and what we commonly call SDFs (System Development Fees) which are paid for by developers.
The lawsuit referenced addresses the 2021 voter-approved . Neither the lawsuit nor the Bond had any impact on the North Water Treatment Plant reconstruction.
We recognize the importance of community feedback, which is why the Town initiated discussions with Council through a publicly accessible These conversations are ongoing, and we remain committed to transparency and collaboration."
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BreadFest to bring loaf lovers together in Gilbert
Brian Petersheim Jrhttps://www.azfamily.com/2025/10/29/breadfest-bring-loaf-lovers-together-gilbert/
GILBERT, AZ (AZFamily) — A Valley flour mill is buttering up bread lovers and home bakers alike with its first-ever BreadFest this weekend. It’s an event that might just be worth toasting to.The Hayden Flour Mills will host its inaugural BreadFest at Don Guerra’s Barrio Bagel and Slice, located at 689 N. Arizona Avenue in Gilbert, on Sunday from 10 a.m. through 1 p.m.Breadfest will offer the chance for attendees to shop at vendors, snack on samples, view butter sculptures, enter your sourdough in a cont...
GILBERT, AZ (AZFamily) — A Valley flour mill is buttering up bread lovers and home bakers alike with its first-ever BreadFest this weekend. It’s an event that might just be worth toasting to.
The Hayden Flour Mills will host its inaugural BreadFest at Don Guerra’s Barrio Bagel and Slice, located at 689 N. Arizona Avenue in Gilbert, on Sunday from 10 a.m. through 1 p.m.
Breadfest will offer the chance for attendees to shop at vendors, snack on samples, view butter sculptures, enter your sourdough in a contest, and play games like play bagel ring toss.
The festival’s main purpose is to connect the bread-loving community and local bakers and “give them a true small-town festival,” according to Emma Zimmerman, co-owner and co-founder of Hayden Flour Mills, with her father, Jeff.
“We are harvesters, we are millers, and we are bakers at heart,” Zimmerman said. “What better way to pay homage to the art of the ancient grain than a festival that features bread?”
Got some extra dough and time this weekend? BreadFest is set to include several local vendors serving up delicious bread-based concoctions, such as Barrio Bread and Sonoran Pasta Co., as well as a sourdough bread contest featuring entries from local home and cottage bakers, judged by professional bread artisans from around the state.
In addition, guests can learn about Hayden Flour Mills’ passion and purpose, peruse vendors, snack on samples, enjoy live music, view butter sculptures, purchase a variety of bread-related items, and play fun, wholesome games with the family, such as bagel ring toss.
The Zimmermans are currently seeking vendors and home bakers for BreadFest. Those interested can visit haydenflourmills.com/pages/bread-fest for more information on how to participate.
Doors open at 9:45 a.m. BreadFest admission begins at $7 for general admission and $40 for VIP admission, which includes a limited edition BreadFest t-shirt. Admission is free for children. Tickets are limited; click or tap here to purchase.
To learn more about Hayden Flour Mills and its return to glory through a family’s labor of love, go to haydenflourmills.com.
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Gilbert residents' frustrations over water costs boiling over
Rachel Louise Justhttps://www.abc15.com/news/region-southeast-valley/gilbert/gilbert-residents-frustrations-over-water-costs-boiling-over
Some Gilbert residents are experiencing serious sticker shock, as they say their rates have multiplied to hundreds or sometimes thousands of dollars more than what they'd usually pay in just a matter of months.GILBERT, AZ — Some Gilbert residents are experiencing serious sticker shock, as they say their rates have multiplied to hundreds or sometimes thousands of dollars more than what they'd usually pay in just a matter of months.The frustration boiled over at Tuesday's town council meeting, when residents flooded the pac...
Some Gilbert residents are experiencing serious sticker shock, as they say their rates have multiplied to hundreds or sometimes thousands of dollars more than what they'd usually pay in just a matter of months.
GILBERT, AZ — Some Gilbert residents are experiencing serious sticker shock, as they say their rates have multiplied to hundreds or sometimes thousands of dollars more than what they'd usually pay in just a matter of months.
The frustration boiled over at Tuesday's town council meeting, when residents flooded the packed chambers for a meeting that lasted over four hours.
The Town of Gilbert says several factors are driving up costs, including increased rates, tiered billing, water leaks, and a transition to a new billing portal. Some residents believe there has also been possible mismanagement of funds.
The town has ordered an independent audit to review the meters. Until it's complete, there will be no late fees and no service disconnections. But residents want more than audits as they also demand answers and relief.
"Why are people who are trying to produce food or have livestock on their properties getting beat up as badly as we are?" asked resident Darrell Grossen, who has more than 100 fruit trees on his property.
"We are in Arizona. We are in the desert. But if, you know, my ask is that I only be charged for what I'm actually using," explained Amy Bejarano, also a Gilbert resident. "And that's what the other residents, that's where all of us are at."
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‘It’s tearing the community apart:’ Gilbert residents demand answers on rising water bills
Anne Rymanhttps://www.abc15.com/news/region-southeast-valley/gilbert/its-tearing-the-community-apart-gilbert-residents-demand-answers-on-rising-water-bills
GILBERT, AZ — Gilbert residents packed town council chambers on Tuesday for the second time this month, demanding answers to rising water bills.Frustrated residents say their bills have tripled in the past few years.“People are hurting,” said Gilbert resident Bill Spence.He asked town leaders to repeal water rates back to 2023 levels before a series of sharp increases went into effect. He suggested the rates that they are currently being charged are not “just and reasonable” as required by t...
GILBERT, AZ — Gilbert residents packed town council chambers on Tuesday for the second time this month, demanding answers to rising water bills.
Frustrated residents say their bills have tripled in the past few years.
“People are hurting,” said Gilbert resident Bill Spence.
He asked town leaders to repeal water rates back to 2023 levels before a series of sharp increases went into effect. He suggested the rates that they are currently being charged are not “just and reasonable” as required by the Arizona Constitution.
“It’s tearing the community apart,” he said.
Sara Barker, a resident since 1991, described being “blindsided” when she recently opened a bill for $700.
“There’s no way I used that much water,” she said.
Town leaders have said several factors are driving up bills: phased-in increases over the last two years, new water meters and a new billing system that went into effect June 30.
Town officials announced Tuesday that an audit of those water meters could start as early as next week. They are also planning a series of listening sessions, the first scheduled from 4 p.m. to 6 p.m. on Monday, November 10, at Gilbert Town Hall.
A water rate increase of 50% in April 2024 was followed by another 25% increase in April of this year. This was coupled with a $30 monthly increase in sewer rates the same month this year.
And the pain is not over. Another 25% increase in water rates is planned for April 2026.
Jessica Marlow, the town’s public works director, said at a meeting earlier this month that the increases are vital to ensuring the town’s future water supply, including upgrades to the North Water Treatment Plant and nine new wells.
Marlow said the town is also changing out water meters as they age. She said the new meters are more sensitive. Small leaks that went undetected in the old system may show up as higher usage with the new meters. She announced at a town council meeting earlier this month that the town is ordering an independent audit of the meters.
“If there’s a meter error, we will adjust it,” she said.
On June 30, the town also switched to a new billing system that doesn't automatically enroll residents into automatic billing. Marlow said there are unpaid balances that are carrying over as a result.
She said the town is planning to hire temporary workers to reduce wait times for customer-service calls. She urged residents to call if they have questions about their bills.
Email ABC15 Investigator Anne Ryman at anne.ryman@abc15.com, call her at 602-685-6345, or connect on X, formerly known as Twitter.
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